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International Journal of Scientific and Engineering Research
ISSN Online 2229-5518
ISSN Print: 2229-5518 6    
Website: http://www.ijser.org
scirp IJSER >> Volume 3,Issue 6,June 2012
Patient's Satisfaction and Quality of Hospital Care in Surgery Wards
Full Text(PDF, )  PP.I023-I029  
Author(s)
Anna Rosiek, Krzysztof Leksowski
KEYWORDS
: Healthcare, Hospital, Patient, Cholecystectomy, Satisfaction, Quality Assesment, Surgery
ABSTRACT
The goal of this paper is to evaluate what factors - both subjective and objective - influence the satisfaction with hospitalization of patients undergoing laparoscopy as a method to cure cholelithiasis. Materials and Methods: The research was conducted on six health care units in Poland. These units were divided into two groups: Group I: 3 hospitals with the number of beds above 400, and Group II: 3 hospitals with the number of beds below 400. The research included 180 patients: 30 from each hospital. The research was conducted using the Servqual method and a questionnaire with questions relating to five areas characteristic of medical service: A) Material Area, B) Reliability Area, C) Reaction in Answer to Patients' Expectations, D) Competence, E) Empathy. The research results were analyzed statistically.
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