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International Journal of Scientific and Engineering Research
ISSN Online 2229-5518
ISSN Print: 2229-5518 2    
Website: http://www.ijser.org
scirp IJSER >> Volume 3,Issue 2,February 2012
DSS Framework for IT Infrastructure Technical Support
Full Text(PDF, )  PP.346-350  
Desabandhu.P, Dr. E.Sathiyamoorthy
Computational intelligence, Decision support system, DSS components, DSS framework, Handling interactions, Human intelligence, Technical support.
Decision support system is a vital process which eradicates the distance between an actor (human) and a system while making decisions in any kind of area. Each and every DSS is made by handling interactions between human intelligence and computational intelligence. The basic idea behind the implementation of DSS for any field is to improve the business process effectively using the exact decisions. We have focused on the DSS for IT technical support. Aim of this paper is to build a DSS framework for IT technical support. We describe a DSS using the basic components integrated along with the technical DSS components. We use a technical support tool as initial component for the process. Finally, the paper proposed a DSS frame work to develop a DSS to make decisions in the area of IT Technical support.
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