Selection and ranking of perceived risk associated with mobile banking in West Africa. An AHP Approach from customers’ perspective. [ READ ]
Komlan GBONGLI, Yi PENG, Owusu ACKAH
Mobile Banking acceptance and usage has grown in recent times in most economies; however the risk and loss of privacy in the security system are part of the main issue discussed so far. Furthermore, in the high risk nation where there is the need to use mobile phone for banking transaction. The use of M-Banking and the benefit derive from it may be quiet perceived differently. Previous research that analyzed adoption of M-banking focused on specific area or particular point of analysis not really the current situation of the countries and the service providers. Many countries in West Africa are facing war and vulnerability by terrorism attack. Thus, how the risk related to the adoption of M-Banking might be perceived and evaluated needs to be examined.
Komlan GBONGLI, Yi PENG, Owusu ACKAH
Mobile Banking acceptance and usage has grown in recent times in most economies; however the risk and loss of privacy in the security system are part of the main issue discussed so far. Furthermore, in the high risk nation where there is the need to use mobile phone for banking transaction. The use of M-Banking and the benefit derive from it may be quiet perceived differently. Previous research that analyzed adoption of M-banking focused on specific area or particular point of analysis not really the current situation of the countries and the service providers. Many countries in West Africa are facing war and vulnerability by terrorism attack. Thus, how the risk related to the adoption of M-Banking might be perceived and evaluated needs to be examined.
